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Less Friction, More Truth: One-Click Feedback in Rapid Resolver

Let’s be real — nobody enjoys filling out long surveys. And yet, feedback is how teams get better.
That’s why we built emoji-based, one-click feedback right into Rocket Resolver. No forms. No guilt. Just instant signal — at the moment, it matters most.

The Power of One Click

Now, when a ticket is marked Resolved, requesters see five clean, intuitive emojis. Click one, and boom — feedback is recorded. No extra screens. No required text boxes. Just a fast, effortless way to say:
  • “That helped — or it didn’t.”
This is feedback that happens, not just something teams hope for.

What We Learned in 3 Months

Since rolling it out, we’ve been quietly collecting data across every group, turning clicks into insights.
Here’s what we’re seeing in the Customer Satisfaction (CSAT) dashboard, broken down by group and overall:

Highlights from the last 3 months:

  • IT Services maintained a 100% satisfaction score in May 2025, showing consistent, high-impact support.
  • Organization-wide scores have stayed healthy, with clear visibility into where things are working (and where they aren’t).
Even better? Managers can filter by group and track how satisfaction evolves — no more guesswork or gut feel.

Why It Matters

 detailed expense data by vendor:

  • Feedback that flows — because it’s easy.
  • Visible trends — because they’re tracked.
  • Teams that improve because they finally have a pulse on how they’re doing.

se this to manage renewals, cut unnecessary costs, or prioritize negotiations.

Built for Speed, Designed for Growth

ee spending grouped by category:

Rocket Resolver’s mission has always been clear: cut the noise, keep the value. One-click feedback is exactly that — a tiny addition with an outsized impact.
And the best part? You don’t need to chase users down or beg for surveys. Just resolve the ticket, and let the feedback come to you.

Try It Yourself

Want to know how your support team is doing?
Turn on one-click feedback in Rocket Resolver, and start measuring what matters — from the very next ticket.