Tired of recreating similar tickets from scratch? We get it. That’s why we built Ticket Cloning — a powerful new feature in Rocket Resolver that helps you skip the busywork and focus on what matters.
Now, with just one click, you can open the ticket creation page pre-filled with all the key information from any existing ticket. It’s quick, easy, and incredibly useful.
Picture this: You’re viewing a ticket for a password reset, access issue, or recurring service request. You hit “Clone”, and instantly, the new ticket form opens with all relevant fields copied over — title, description, category, priority, and more.
It’s your shortcut to fast, consistent ticket creation.
Here’s what makes Ticket Cloning a must-have for IT teams, support agents, and service managers:
No more typing the same thing again and again. Clone, adjust, and submit — all in under a minute.
Pre-filled fields minimize human error. Say goodbye to misclassifications or missing information.
Maintain standard language and formatting across your tickets, ensuring better reporting and faster resolution.
Ideal for repeat incidents, similar service requests, or departmental tasks. Clone once, use many times.
New team members can clone tickets created by experienced agents to learn best practices and get up to speed faster.
Ticket Cloning doesn’t just save time — it amplifies the power of your Service Catalog.
In short, ticket cloning extends your catalog’s reach, making service delivery more adaptable, without compromising structure or speed.
You resolved a ticket titled “Email Access for New Marketing Team Member.” Now HR is raising the same request for someone in sales. Instead of retyping, you click Clone, update the name and department, and you’re done. Simple.
At Rocket Resolver, we believe in doing more with less — fewer clicks, fewer complications, and fewer barriers to great service.
Ticket Cloning is part of our 80/20 philosophy: focus on features that deliver real value with minimal complexity.
